Privacy Policy

SingMyMessage.com is a service operated by UORealms LLC. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, contact us, or place an order through SingMyMessage.com.

Please read this policy carefully. By using this website, you agree to the terms outlined below.

1. Who We Are

SingMyMessage.com is a custom content and novelty gift service offering personalized songs, messages, and related digital products. SingMyMessage.com is owned and operated by UORealms LLC, a New Mexico limited liability company.

2. Age Restriction

This site is intended for adults 18 years of age or older. By using this site, you confirm that you are at least 18 years old. We do not knowingly collect or store personal information from individuals under the age of 18. If you are under 18, you are not permitted to use this site, make purchases, or submit personal data.

3. Information We Collect

When you visit or interact with our website, we may collect certain information.

Automatically Collected Information

IP address and browser information
Pages visited and time spent on the site
Referring URLs
Device type and general location data
Basic site usage and security information

Information You Provide Voluntarily

Name and email address
Order details and custom song information
Recipient names or details you choose to provide
Uploaded images for a personalized MP4 video e-card
Messages, lyrics, notes, memories, jokes, phrases, or other personalization details
Payment-related information handled by secure third-party processors

We only collect personal information that is voluntarily submitted to us for the purposes of order fulfillment, customer service, payment processing, communication, or site security.

4. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To create and deliver your custom song, MP3, MP4 video e-card, and related digital files
To send order confirmations, receipts, delivery updates, and customer support responses
To match submitted song details with completed payments
To comply with legal, accounting, and tax obligations
To prevent fraud, abuse, and unauthorized use of our services
To improve our services, website functionality, and customer experience
To send promotional or informational emails only if you opt in

5. Custom Message Content & User Responsibility

You are responsible for the content you submit for your custom song or related product. This includes names, phrases, lyrics, stories, jokes, memories, images, or any other information submitted for personalization.

We reserve the right to refuse, cancel, or modify orders that:

Contain hate speech, threats, harassment, or incitement of violence
Are illegal, harmful, abusive, defamatory, or demeaning
Target protected classes or encourage discrimination
Violate our content standards or the rights of others
Are intended to harass, humiliate, defame, exploit, or abuse another person

You represent and warrant that the content you provide does not infringe on any third-party rights and that you have lawful authority to submit it.

6. Recipient Information

If you provide us with personal details about someone else, such as a recipient name or details needed to create a personalized gift, you agree that you have permission or a lawful basis to provide that information. This information is used only to create and deliver the requested product or service and is not used for unrelated marketing.

7. Payments and Third-Party Providers

We use trusted third-party providers to process payments. Payment details may be handled by providers such as PayPal, Bluevine, Stripe, card networks, or other payment processors we choose to use.

When you make a payment, necessary details such as your name, email address, billing details, transaction amount, and payment status may be securely shared with these providers to complete the transaction.

Each payment provider has its own privacy policy and terms that govern how your data is handled during the payment process. By using these services, you agree to their respective policies and terms.

8. Cookies and Site Technologies

We may use cookies and similar technologies to:

Remember site preferences
Analyze site traffic and usage
Improve site performance and customer experience
Help protect against fraud, spam, abuse, and unauthorized access
Support chat, contact forms, analytics, and other site features

Some third-party tools used on our site, such as live chat, analytics, payment processors, or form tools, may also use cookies or similar technologies according to their own policies.

9. Live Chat and Customer Support Tools

We may use live chat or customer support tools to help answer questions, provide support, and assist with orders. If you use these tools, we may receive the information you choose to submit, such as your name, email address, message, browser details, or chat history.

This information is used to respond to your request and improve customer support.

10. Advertising and Marketing

We may promote our own products, offers, samples, or services on our website or through email if you have opted in. We do not sell your personal information.

You will only receive promotional or marketing emails if you have explicitly opted in. You can unsubscribe at any time using the link in the email or by contacting us directly.

11. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share information with trusted service providers when necessary to operate our business, fulfill orders, process payments, provide customer support, maintain site security, or comply with legal obligations.

These providers may include payment processors, email providers, hosting companies, analytics services, live chat tools, fraud prevention tools, and other operational vendors.

We may disclose information if legally required, such as in response to a subpoena, court order, lawful request, or to protect the safety, rights, and integrity of our business, website, users, or others.

12. Data Retention

We retain order, contact, and support data for as long as needed to:

Fulfill your order
Provide customer support
Maintain accurate accounting and transaction records
Comply with legal, tax, and business obligations
Resolve disputes or enforce our terms

If you request deletion of your personal information, we will remove information we are not required to keep for legal, accounting, tax, fraud prevention, or legitimate business purposes.

13. Your Rights

Depending on your location, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain uses of your information
Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us at hello@singmymessage.com.

14. Data Security

We use reasonable technical and organizational measures to protect your personal information. This may include SSL encryption, secure payment systems, limited access to sensitive information, and the use of trusted third-party platforms.

However, no online platform, website, or transmission method is completely secure. We encourage users to take reasonable precautions when sharing information online.

15. International Users

SingMyMessage.com is operated by UORealms LLC in the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our vendors operate.

16. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in law, technology, our services, or our business practices. When we do, we will post the revised policy on this page. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us by email:

Email: hello@singmymessage.com