Privacy Policy
Privacy Policy
SingMyMessage.com is a service operated by UORealms LLC. This Privacy Policy explains how we collect, use, and protect your personal information when you visit, contact us, or place an order through SingMyMessage.com.
Please read this policy carefully. By using this website, you agree to the terms outlined below.
1. Who We Are
SingMyMessage.com is a custom content and novelty gift service offering personalized songs, messages, and related digital products. SingMyMessage.com is owned and operated by UORealms LLC, a New Mexico limited liability company.
2. Age Restriction
This site is intended for adults 18 years of age or older. By using this site, you confirm that you are at least 18 years old. We do not knowingly collect or store personal information from individuals under the age of 18. If you are under 18, you are not permitted to use this site, make purchases, or submit personal data.
3. Information We Collect
When you visit or interact with our website, we may collect certain information.
Automatically Collected Information
- IP address and browser information
- Pages visited and time spent on the site
- Referring URLs
- Device type and general location data
- Basic site usage and security information
Information You Provide Voluntarily
- Name and email address
- Order details and custom song information
- Recipient names or details you choose to provide
- Uploaded images for a personalized MP4 video e-card
- Messages, lyrics, notes, memories, jokes, phrases, or other personalization details
- Payment-related information handled by secure third-party processors
We only collect personal information that is voluntarily submitted to us for the purposes of order fulfillment, customer service, payment processing, communication, or site security.
4. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To create and deliver your custom song, MP3, MP4 video e-card, and related digital files
- To send order confirmations, receipts, delivery updates, and customer support responses
- To match submitted song details with completed payments
- To comply with legal, accounting, and tax obligations
- To prevent fraud, abuse, and unauthorized use of our services
- To improve our services, website functionality, and customer experience
- To send promotional or informational emails only if you opt in
5. Custom Message Content & User Responsibility
You are responsible for the content you submit for your custom song or related product. This includes names, phrases, lyrics, stories, jokes, memories, images, or any other information submitted for personalization.
We reserve the right to refuse, cancel, or modify orders that:
- Contain hate speech, threats, harassment, or incitement of violence
- Are illegal, harmful, abusive, defamatory, or demeaning
- Target protected classes or encourage discrimination
- Violate our content standards or the rights of others
- Are intended to harass, humiliate, defame, exploit, or abuse another person
You represent and warrant that the content you provide does not infringe on any third-party rights and that you have lawful authority to submit it.
6. Recipient Information
If you provide us with personal details about someone else, such as a recipient name or details needed to create a personalized gift, you agree that you have permission or a lawful basis to provide that information. This information is used only to create and deliver the requested product or service and is not used for unrelated marketing.
7. Payments and Third-Party Providers
We use trusted third-party providers to process payments. Payment details may be handled by providers such as PayPal, Bluevine, Stripe, card networks, or other payment processors we choose to use.
When you make a payment, necessary details such as your name, email address, billing details, transaction amount, and payment status may be securely shared with these providers to complete the transaction.
Each payment provider has its own privacy policy and terms that govern how your data is handled during the payment process. By using these services, you agree to their respective policies and terms.
8. Cookies and Site Technologies
We may use cookies and similar technologies to:
- Remember site preferences
- Analyze site traffic and usage
- Improve site performance and customer experience
- Help protect against fraud, spam, abuse, and unauthorized access
- Support chat, contact forms, analytics, and other site features
Some third-party tools used on our site, such as live chat, analytics, payment processors, or form tools, may also use cookies or similar technologies according to their own policies.
9. Live Chat and Customer Support Tools
We may use live chat or customer support tools to help answer questions, provide support, and assist with orders. If you use these tools, we may receive the information you choose to submit, such as your name, email address, message, browser details, or chat history.
This information is used to respond to your request and improve customer support.
10. Advertising and Marketing
We may promote our own products, offers, samples, or services on our website or through email if you have opted in. We do not sell your personal information.
You will only receive promotional or marketing emails if you have explicitly opted in. You can unsubscribe at any time using the link in the email or by contacting us directly.
11. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We only share information with trusted service providers when necessary to operate our business, fulfill orders, process payments, provide customer support, maintain site security, or comply with legal obligations.
These providers may include payment processors, email providers, hosting companies, analytics services, live chat tools, fraud prevention tools, and other operational vendors.
We may disclose information if legally required, such as in response to a subpoena, court order, lawful request, or to protect the safety, rights, and integrity of our business, website, users, or others.
12. Data Retention
We retain order, contact, and support data for as long as needed to:
- Fulfill your order
- Provide customer support
- Maintain accurate accounting and transaction records
- Comply with legal, tax, and business obligations
- Resolve disputes or enforce our terms
If you request deletion of your personal information, we will remove information we are not required to keep for legal, accounting, tax, fraud prevention, or legitimate business purposes.
13. Your Rights
Depending on your location, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us at hello@singmymessage.com.
14. Data Security
We use reasonable technical and organizational measures to protect your personal information. This may include SSL encryption, secure payment systems, limited access to sensitive information, and the use of trusted third-party platforms.
However, no online platform, website, or transmission method is completely secure. We encourage users to take reasonable precautions when sharing information online.
15. International Users
SingMyMessage.com is operated by UORealms LLC in the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our vendors operate.
16. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in law, technology, our services, or our business practices. When we do, we will post the revised policy on this page. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.
17. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us by email:
Email: hello@singmymessage.com