Customer Care Portal
Real people, here to help.
Frequently Asked Questions
📦 Orders & Delivery
How long does it take for me to receive my order?
Custom songs are typically produced within one (1) business day of receiving your paid order.
Delivery times, for other products, may vary depending on whether the item is a customized order, in-stock product, or fulfilled through a third-party partner. We work to ship all inventory items within four (4) day of your order, if not sooner.
You’ll receive tracking or delivery confirmation once your order has been processed, or delivered to your account.
Can I make changes to my order after it’s placed?
Once your order is submitted, it moves quickly into production or fulfillment. Because of this, we’re generally unable to make changes after an order is placed.
If you believe there’s an urgent issue or exceptional circumstance, please open a care ticket as soon as possible. You may also email us at help@singmymessage.com.
We’ll do our best to help.
To avoid issues, please double-check your shipping address, email, and customization details before completing your order. It helps ensure everything arrives just the way you intended.
What is your return and exchange policy?
Our Promise
We want every message to hit the right note — from the moment you order to the moment it’s delivered. If it doesn’t, we’ll make it right.
Love It or Your Money Back — Guaranteed
Every song is custom-made, but if you’re not happy with the final result, we’ll fix it — or refund you. No hassles.
Physical Deliveries
If a USB or gift arrives damaged or not as described, we’ll replace or refund it — just reach out with your order number and a photo.
Need Help?
Submit a care ticket with your order number and a short description of the issue. We’ll respond quickly and resolve it.
How do I track the status of my order?
You’ll receive email updates at key points in the process. Once your order is in processing, we’ll notify you — and again when it’s completed or ready to ship.
For physical products, you’ll also receive a tracking number by email once your item is prepared for shipment.
For custom custom songs, you’ll receive the same status updates, and once your order is completed, your final product will be available in your My Account > Downloads. Any additional delivery methods selected during checkout — such as sending the file directly to a recipient — will be handled as requested.
Keep an eye on your inbox (and your spam folder, just in case). You can also add singmymessage.com to your safe senders list for extra peace of mind.
If you haven’t received an update or have questions about your order status, feel free to open a care ticket.
đź’¬ Customer Service
How do I receive customer support?
You can reach our team in several convenient ways — but for the fastest response, we recommend submitting a care ticket.
🎫 Care Tickets
The best way to reach us is by opening a ticket (to your right). This helps us quickly track and respond to your request.
đź’¬ Live Web Chat
Need help in real time? Our team actively monitors our live web chat. If needed, we can also open a care ticket on your behalf.
đź“ž By Phone
Call us weekdays between 10:30 AM and 3:30 PM Eastern at 833.867.3256.
📧 By Email
For non-urgent inquiries, you can email us at help@singmymessage.com. Please note that care tickets are prioritized over emails.
đź“ť Contact Form:
For general questions not related to an existing order, we recommend using the Contact Us form.
Why does my charge show UORealms?
Sing My Message® is a brand owned and operated by UORealms LLC, a New Mexico limited liability company. All payments are securely processed through our trusted payment providers and may appear on your statement as SINGMYMESSAGE-UOREALMS.
🎶 Products & Formats
Custom songs are delivered in two formats: a downloadable MP3 file and a stylized MP4 e-card video — perfect for sharing, or surprising someone special.
Once your order is complete, a copy of your custom file will be available to you in your My Account > Downloads section on our website.
If you selected digital delivery, your song will also be sent to the recipient by email from delivery@singmymessage.com.
If you selected a physical delivery option (such as a singing card), your order will be mailed to the provided shipping address as well.
📌 Please double-check all recipient email addresses and contact details before placing your order. We can’t be responsible for delivery issues caused by typos, bounced emails, or messages sent to spam or junk folders.
🧪 Gifting Science
Music has a powerful impact — and so does your message.
Studies show that personalized songs can reduce stress, strengthen relationships, and create lasting emotional memories. In fact, music has even been shown to support healing—both emotionally and physically—by easing anxiety and improving overall well-being. Whether it’s heartfelt, humorous, or somewhere in between, we’ll help you turn your message into something unforgettable.
Read more from trusted experts:
👉 The Health Benefits of Humor – Mayo Clinic Press
👉 The Benefits of Humor – Psychology Today
👉 Harvard Health Publishing – “How Music Can Heal You”
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