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Frequently Asked Questions
📦 Orders & Delivery
How long does it take for me to receive my order?
Custom songs are typically produced within one (1) business day of receiving your paid order.
Delivery times, for other products, may vary depending on whether the item is a customized order, in-stock product, or fulfilled through a third-party partner. We work to ship all inventory items within one day of your order, if not sooner.
You’ll receive tracking or delivery confirmation once your order has been processed, or delivered to your account.
Can I make changes to my order after it’s placed?
Once your order is submitted, it moves quickly into production or fulfillment — especially for custom items. Because of this, we’re generally unable to make changes after an order is placed.
If you believe there’s an urgent issue or exceptional circumstance, please open a care ticket as soon as possible. You may also email us at help@singmymessage.com, but support tickets are usually seen and responded to more quickly.
We’ll do our best to help.
To avoid issues, please double-check your shipping address and customization details before completing your order. It helps ensure everything arrives just the way you intended.
How do I track the status of my order?
You’ll receive email updates at key points in the process. Once your order is in processing, we’ll notify you — and again when it’s completed or ready to ship.
For physical products, you’ll also receive a tracking number by email once your item is prepared for shipment.
For custom digital products (like custom songs), you’ll receive the same status updates, and once your order is completed, your final product will be available in your My Account > Downloads area on our website. Any additional delivery methods selected during checkout — such as sending the file directly to a recipient — will be handled as requested.
If you haven’t received an update or have questions about your order status, feel free to open a support ticket.
💬 Customer Support
What is your return and exchange policy?
We want you to be happy with your experience — from placing your order to seeing it delivered. If something’s off, we’re here to help.
🛑 Custom & Edible Products
Due to the nature of these items, custom and edible products are not eligible for return or refund once production or preparation has begun.
That said, we want you to be happy with your experience — and we’re happy to help. Just reach out, if something’s off.
📦 Physical Products
Physical items that arrive damaged, defective, or not functioning as described are eligible for exchange or refund. In these cases, please contact us within 7 days of receiving your item, and we’ll guide you through the next steps. You can open a care ticket directly to your right.
🛟 Refund & Exchange Requests
To report an issue or request assistance, please open a care ticket through our website. This helps us track, prioritize, and respond to your request much faster.
➡️ Be sure to include your order number, a brief description of the issue, and photos if applicable.
You may also email us at help@singmymessage.com, but please note that care tickets receive priority responses.
How do I receive customer support?
We’re here to help! You can reach our team in several convenient ways — but for the fastest response, we recommend submitting a care ticket.
🎫 Care Tickets
The best way to reach us is by opening a ticket on our website (to your right). This helps us quickly track and respond to your request.
💬 Live Web Chat
Need help in real time? Our team actively monitors our live web chat. If needed, we can also open a care ticket on your behalf.
📞 By Phone
Call us weekdays between 10:30 AM and 3:30 PM Eastern at 833.867.3256.
📧 By Email
For non-urgent inquiries, you can email us at help@singmymessage.com. Please note that care tickets are prioritized over emails.
📝 Contact Form:
For general questions not related to an existing order, we recommend using the Contact Us form available through the navigation menu.
Why does my charge show UORealms?
Sing My Message™ is a brand owned and operated by UORealms LLC, a New Mexico limited liability company. All payments are securely processed through our trusted payment providers and may appear on your statement as SINGMYMESSAGE-UOREALMS.
One team, one mission: delivering unforgettable services and original experiences.
🎶 Products & Formats
Custom songs are delivered in two formats: a downloadable MP3 file and a stylized MP4 e-card video — perfect for sharing, or surprising someone special.
Once your order is complete, a copy of your custom file will be available to you in your My Account > Downloads section on our website.
If you selected digital delivery, your song will also be sent to the recipient by email from delivery@singmymessage.com.
If you selected a physical delivery option (such as a singing card), your order will be mailed to the provided shipping address as well.
📌 Please double-check all recipient email addresses and contact details before placing your order. We can’t be responsible for delivery issues caused by typos, bounced emails, or messages sent to spam or junk folders.
🕵️ Anonymity
Am I really anonymous and what if the receiver reacts badly?
Absolutely. We never share your name or personal info with the recipient unless you specifically include it.
Even if you leave a custom note, we only show exactly what you write — nothing more, nothing less.
Whether it’s a love song, a spicy roast, or an unique gift, the recipient won’t know who it’s from unless you want them to.
Just keep in mind: reactions vary — so choose your moment (and your message) wisely.
For more on recipient privacy and liability, check our Terms of Service.
Digital Orders (Custom Songs, etc.):
Digital items are delivered by email from:
delivery@singmymessage.com.
We are not responsible for emails lost in spam folders, incorrectly typed addresses, or bounced messages. Please confirm all email details before placing your order.
Physical Orders:
Items shipped by mail do not include the sender’s name unless a custom message is added during checkout. A return address is included as required by USPS regulations, but it will reflect our fulfillment provider or business name — not the purchaser.
🧪 Don't Just Take Our Word For It! Science says...
Laughter really is the best medicine — and that includes gifting. Studies show that humorous gifts and custom songs can reduce stress, strengthen relationships, and create lasting emotional impact. Let us help turn your next gift into a healthy dose of happy energy — it’s science!
Read more from trusted experts:
👉 The Health Benefits of Humor – Mayo Clinic Press
👉 The Benefits of Humor – Psychology Today
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